Delete Account

Deleting your account does not cancel a paid subscription. If you have an active subscription or free trial, cancel it first:

• Google Play: Play Store → Menu → Subscriptions → LullaBook → Cancel
• Apple App Store: Settings → your name → Subscriptions → LullaBook → Cancel

If you delete your account without cancelling, the app store will continue to charge you.

1. Open the LullaBook app.
2. Go to Profile.
3. Open Account.
4. Select Delete Account and confirm.

Send an email to support@aidignite.io:

• Subject line: Account Deletion Request
• Send it from the email address registered to your LullaBook account.

This option works even if you have already uninstalled the app. We will verify the request and confirm once deletion is complete.

• Your account is permanently closed and you can no longer sign in.
• All personal data is deleted: your child's first name, age range and derived date of birth, saved characters, generated stories, favourites, offline downloads, ratings, XP and level progress, notification preferences, and any cloned voice and voice sample.
• Where a speech-technology provider holds a copy of a cloned voice, we send it a deletion instruction within 7 days of your request and keep a record that we did so. Our contracts require those providers to delete the data on our instruction. Because they operate their own systems, we cannot control the exact moment deletion completes on their side.
• Any Story Sparks remaining in your account are forfeited, whether they were given free or purchased. Sparks have no cash value and are not refundable. This does not affect any refund you are entitled to under app-store policy or under consumer law.
• Any stories you published to the public library may be removed or, at our discretion, remain in the library with all connection to your account permanently severed.

We keep only what the law requires. In practice this means transaction and tax records relating to purchases, which Malaysian law requires us to retain for seven years. Anything kept on this basis is stored securely, is not used for any other purpose, and is deleted at the end of that period. Deleted data may remain briefly in routine encrypted backups until those backups are overwritten on our normal cycle.

We confirm and complete deletion within 30 days of receiving a verified request.

• This cannot be undone. If you want to use LullaBook again later, you will need to create a new account and start from the beginning.
• If you only want your data removed but would like to keep your account, see Delete Data instead.

Questions? Email support@aidignite.io or call +60 11-1556 1156.